Terms of Use

1. Introduction

Welcome to the innovative world of Huzza World LTD ("Huzza World") and our flagship platform, the My Huzza app, a platform designed to connect businesses with customers through loyalty rewards. Our goal is to enhance how businesses engage with customers, leveraging loyalty as a fundamental component of the customer experience. By downloading, accessing, or using the My Huzza app and Huzza World services, you enter into a legal agreement with us, agreeing to these Terms of Use, which govern your use of our services.

The My Huzza app reflects our commitment to evolving customer loyalty, offering a tool for businesses to cultivate meaningful relationships with their customers. These Terms of Use are intended to clearly define the legal framework within which users interact with our app. They outline your rights and obligations, as well as those of Huzza World LTD, in connection with the use of the My Huzza app.

If you do not agree with any part of these terms, you should not use the My Huzza app. Use of the app constitutes acceptance of these terms and any updates that may occur. We recommend that you review these terms periodically to ensure you are informed of any changes.

Your decision to use the My Huzza app and Huzza World services signifies your understanding and acceptance of these Terms of Use. We appreciate your interest in our platform and look forward to providing a service that enhances business-customer engagement through loyalty rewards.

2. Changes to These Terms

Huzza World LTD reserves the right to update or modify these Terms of Use at any time and for any reason without prior notice. Changes to these terms may arise in response to evolving legal requirements, new features, or changes in business practices. The most current version of the Terms will supersede all previous versions.

Understanding Changes:

Material Changes: Should any revisions be deemed material or significantly alter your rights or obligations under these terms, we aim to notify you at least 30 days in advance. This notice could be provided through the app, via email, or both, depending on the nature of the change.
Review Period: The advance notice period is intended to give you ample time to review the changes before they become effective. This period is crucial for ensuring that you understand how the modifications may affect your use of the My Huzza app.
Acceptance of Revised Terms: Your continued use of the My Huzza App after any changes have been made will constitute your acceptance of those changes. If you disagree with the updated terms, you are free to discontinue using our services.

Your Responsibility:

Stay Informed: It is your responsibility to regularly check the Terms of Use for any updates. Changes are binding from the moment they are published on the app or our website, and continuing to use the app after changes have been made indicates your agreement to the updated terms.
Contact Us: If you have any questions or concerns about any changes to these Terms, we encourage you to contact our support team for clarification.

Adaptability and Transparency:

Flexibility: The digital landscape and our business are both dynamic. Our ability to adapt the Terms of Use as necessary helps us provide a secure, compliant, and user-friendly experience.
Commitment to Transparency: We are committed to maintaining transparency about how changes to the Terms might impact your use of the My Huzza app and Huzza World services. Our goal is to ensure that you always have a clear understanding of your rights and obligations while using our services.

We value your trust and engagement with the My Huzza app and Huzza World services. As we continue to grow and evolve, these Terms of Use will adapt to meet the needs of our users, the market, and the regulatory environment, always with the aim of enhancing your experience on our platform.

3. Account Registration

To access the full suite of features offered by the My Huzza app, users are required to create an account. This process involves providing certain personal information to ensure the effective delivery of our services and to enhance your experience on the platform.

Account Creation Process:

Information Requirements: When setting up your account, you will be asked to provide information that may include your name, email address, contact number, and other details relevant to the service provision. This information must be accurate, current, and complete to facilitate the smooth operation of your account and the services we offer.
Account Security: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. Huzza World LTD is not liable for any loss or damage arising from your failure to comply with this security obligation.
Account Updates: It is your responsibility to keep your account information up-to-date. Should any of your information change, you are encouraged to promptly update your account to ensure uninterrupted service and accurate communication.

User Responsibilities:

Legitimate Use: By registering an account, you confirm that you will use the My Huzza app for its intended purpose, following all applicable laws and regulations, and not for any unauthorized or illegal activities.
Verification: We reserve the right to request additional information or to verify the accuracy of the information provided during the registration process. Failure to comply with verification requests may result in suspension or termination of your account.

Account Termination:

User Initiated: You may close your account at any time for any reason in the app or by contacting our support team. Upon account closure, you will no longer have access to the services offered through the My Huzza app.
Huzza World LTD Initiated: We may suspend or terminate your account if we suspect that you have violated these Terms of Use, engaged in fraudulent or illegal activities, or for any other reason deemed necessary to protect the integrity and security of our platform and its users.

Data Retention and Deletion:

Upon Termination: Following the closure or termination of your account, we will retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Information that is no longer needed for these purposes will be deleted or anonymized.

Creating an account with the My Huzza app signifies your understanding of and agreement to these terms regarding account registration, security, and your responsibilities as a user. Our goal is to ensure a secure, enjoyable, and beneficial experience for all our users, and adherence to these guidelines helps us achieve that aim.

4. Privacy

Your use of the My Huzza app and Huzza World services is also governed by our Data & Privacy Policy. Please review our Data & Privacy Policy, which also governs the app and informs users of our data collection practices.

5. Intellectual Property

The My Huzza app and Huzza World websites, including its underlying software, databases, design, text, images, and other content, is owned by Huzza World LTD and is protected by copyright, trademark, and other intellectual property laws both in the United Kingdom and internationally. This section of our Terms of Use is designed to clarify the ownership and usage rights related to our intellectual property (IP).

Ownership and Rights:

Exclusive Property: All content available through the My Huzza app and Huzza World websites, including visuals, design elements, functionality, and documentation, remains the exclusive property of Huzza World LTD and its licensors. This encompasses all aspects of our service, including but not limited to the app's original content, features, and functionality.
Trademarks: The trademarks, logos, and services displayed on the app or websites are the property of Huzza World LTD or third parties. Users are prohibited from using these without the prior written consent of Huzza World LTD or the third-party owners.

User License:

Limited License: Huzza World LTD grants you a limited, non-exclusive, non-transferable, and revocable license to use the My Huzza app for your personal, non-commercial use, subject to the terms and conditions outlined in these Terms of Use. This license does not include any resale or commercial use of the app or its contents; collection and use of any partner and reward listings, descriptions, prices or offers; derivative use of the app or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.
Restrictions: The content of the My Huzza app and Huzza World websites may not be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including "mirroring") to any other computer, server, website, or other medium for publication or distribution or for any commercial enterprise, without Huzza World LTD’s express prior written consent.

Intellectual Property Infringement:

Infringement Claims: Huzza World LTD respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with detailed information about the alleged infringement.
Protection Measures: We are committed to taking appropriate measures to protect and enforce our intellectual property rights, as well as addressing claims of infringement involving the My Huzza app or Huzza World websites.

Content Provided by Users:

User Contributions: Any content you upload, share, or contribute to the My Huzza app or Huzza World websites (user-generated content) remains your property. However, by sharing this content, you grant Huzza World LTD a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for the purposes of providing and promoting the My Huzza app and Huzza World services.

Adherence to these intellectual property terms is essential for maintaining the integrity of the Huzza World platforms and ensuring that all users benefit from a secure and respectful digital environment.

6. User Conduct

In using the My Huzza app or Huzza World services, it is essential that all users conduct themselves in a manner that upholds the integrity of our platform and respects the rights and dignity of other users and partners. This section outlines the expected behavior and restrictions on user conduct within the Huzza World platforms and ecosystem.

Expected Behavior:

Respectful Interactions: Users must engage respectfully with one another, as well as with businesses ("partners") and the My Huzza support team. Harassment, bullying, defamation, and the transmission of any unlawful, threatening, abusive, libelous, or otherwise offensive material are strictly prohibited.
Accurate Information: Providing truthful and accurate information is crucial, especially when setting up your account, interacting with businesses, or contributing user-generated content. Misrepresentation can lead to account suspension or termination.

Prohibited Activities:

No Illegal Use: The My Huzza app or Huzza World websites may not be used for any unlawful purposes or in violation of any local, state, national, or international law or regulation. This includes, but is not limited to, fraud, money laundering, or the unauthorized sale or exchange of currencies.
No Infringement of Intellectual Property: Users are prohibited from posting, uploading, sharing, or otherwise transmitting content that infringes upon anyone’s intellectual property rights.
No Distribution of Harmful or Malicious Content: Distributing viruses, spyware, malware, or any other harmful or destructive content is strictly forbidden. Users must not engage in activities that may harm the My Huzza app or Huzza World platform, its users, or its infrastructure.
No Unauthorized Access: Attempting to gain unauthorized access to the My Huzza app or Huzza World platform, other users’ accounts, or the underlying technology and infrastructure is not permitted. This includes hacking, password mining, or other means of circumventing user authentication or security measures.

Responsibility for Conduct:

Accountability: Users are solely responsible for their conduct and the content of their transmissions through the My Huzza app or Huzza World websites. Huzza World LTD is not liable for any user-generated content nor for any offensive, inappropriate, obscene, unlawful, or otherwise objectionable content you may encounter on the My Huzza app or Huzza World websites.
Reporting Misconduct: If you encounter behavior or content that violates these Terms of Use, you are encouraged to report it to our support team. We are committed to taking appropriate action to maintain a safe and respectful platform.

Consequences of Misconduct:

Enforcement Actions: Violation of these user conduct guidelines may result in a range of enforcement actions, including, but not limited to, content removal, account suspension, or account termination, at the discretion of Huzza World LTD.

By adhering to these user conduct guidelines, you help create a positive and inclusive environment where all users can enjoy the benefits of the My Huzza app and associated Huzza World services. We thank you for your cooperation and commitment to maintaining the integrity of our community.

7. Termination

Huzza World LTD reserves the right to terminate or suspend your access to the My Huzza app or associated Huzza World services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms of Use. Below outlines the process and implications of account termination:

User Initiated Termination:

You have the right to terminate your account at any time. If you wish to terminate your account, you may simply discontinue using the service, deleting your account in the app or contact our support team for assistance in deactivating your account.
Upon account termination, your right to use the service will immediately cease. If you wish to terminate your account, you must uninstall the software and discontinue any use of the service.

Huzza World LTD Initiated Termination:

Huzza World LTD may terminate your account and access to the My Huzza app, or associated Huzza World websites and services for actions believed to breach these Terms of Use, illegal activity, or conduct detrimental to the integrity and operation of our service.
Termination for breach includes, but is not limited to, fraudulent account activity, harassment of other users, and any attempt to undermine the security and functionality of the service.

Effects of Termination:

Upon termination, your account will be deactivated, and you may be barred from registering a new account.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Termination does not affect any legal rights, obligations, and liabilities that you or Huzza World LTD have accrued up to the point of termination.

Data Retention and Deletion:

Following termination, Huzza World LTD may retain certain information for a necessary period to comply with legal obligations, resolve disputes, and enforce our agreements.
Your personal data will be handled in accordance with our Data & Privacy Policy regarding retention and deletion.

Reinstatement:

Users wishing to reinstate a terminated account must contact Huzza World LTD directly. Reinstatement is not guaranteed and will be evaluated on a case-by-case basis, considering the reasons for termination and any corrective actions taken by the user.

This section aims to clearly communicate the grounds and procedures for termination, ensuring transparency and fairness in the enforcement of these Terms of Use. Users are encouraged to familiarize themselves with these terms and to reach out to our support team with any questions or concerns regarding account termination or suspension.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Huzza World LTD, including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the My Huzza app or Huzza World websites; This encompasses scenarios where the service is unavailable due to technical issues, maintenance, or any updates.
Any conduct or content of any third party on the My Huzza app or Huzza World websites, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the service, nor do we endorse any opinions expressed via the service.
Any content obtained from the My Huzza app or Huzza World websites; This includes reliance on information or rewards available through the service, which is provided “as is” and “as available” without any warranty or condition, express, implied, or statutory.
Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.

Disclaimer: Huzza World LTD does not warrant that:

The service will meet your specific requirements or expectations.
The service will be uninterrupted, timely, secure, or error-free.
The results that may be obtained from the use of the service will be accurate or reliable.
The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Indemnity: You agree to defend, indemnify, and hold harmless Huzza World LTD and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the My Huzza app and Huzza World services, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the service.

This limitation of liability section is to be read in conjunction with the user conduct and intellectual property rights sections of these Terms of Use, underscoring our commitment to providing a robust platform while delineating the scope of our liability.

9. Partner Terms & Conditions

In addition to these Terms, businesses participating as partners in the My Huzza app and Huzza World services are subject to additional Partner Terms & Conditions. These terms outline the specific obligations, rights, and guidelines for partners using the Huzza World platforms to offer loyalty rewards and engage with customers. For detailed information on Partner Terms & Conditions, please access here.

10. Governing Law

For any questions, concerns, or comments regarding these Terms of Use, or if you need support related to the My Huzza app and Huzza World services, our team is here to help. We encourage open communication with our users and are committed to resolving your inquiries promptly and thoroughly.

How to Reach Us:

Email: For direct communication, please email us at support@huzzaworld.com. This is often the quickest way to get a response to your queries or concerns about the service, your account, or any aspect of our Terms of Use.
In-App Support: Within the My Huzza app, you can access our support hub section. This feature is designed for convenience, allowing you to reach out to us directly from the app.
Postal Mail: For formal communication or legal notices, you may send mail to our registered office at: Huzza World LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom. Please note that while we accept postal communications, responses may be slower than digital channels.

Feedback and Suggestions:

We welcome your feedback and suggestions about how we can improve the My Huzza app and our services. Please feel free to share your thoughts with us via any of the contact methods listed above.

Support Hours:

Our customer support team is available 24 hours a day, 7 days a week. We aim to respond to all inquiries within 24 hours, though response times may vary depending on the volume and complexity of inquiries.

Stay Updated:

For the latest news, updates, and announcements about the My Huzza app and Huzza World services, please follow our official social media profiles and visit our website regularly.

Your engagement with the My Huzza app and Huzza World services is important to us, and we strive to ensure your experience is positive and rewarding. Whether you have a simple question or need extensive support, we're here to assist you every step of the way.

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